Effective date: 18 August 2026

Radiant Resins Ltd ("Radiant Resins", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, use our website, request our services or otherwise interact with us.

We provide resin flooring solutions to customers in the UK.

Radiant Resins Ltd is the data controller responsible for your personal information.

Company: Radiant Resins Ltd
Email: [email protected]
Telephone: 07802317345

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

Depending on how you interact with us, we may collect the following information:

• Your name
• Email address
• Telephone or contact number
• Information you provide when making an enquiry
• Information relating to quotations, projects and services
• Billing and payment information
• Information contained in correspondence between you and Radiant Resins
• Website usage information, including IP address and information collected through cookies and similar technologies

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

We may collect personal information when you:

• Contact us by telephone, email or through our website
• Request a quotation
• Enquire about our resin flooring services
• Enter into an agreement with us
• Purchase or pay for our services
• Communicate with us about an existing or potential project
• Visit or use our website
• Give us permission to use your information for a particular purpose

We may also receive information from third parties where this is lawful and necessary for providing our services.

We use your personal information only where we have a lawful reason to do so.

We may use your information to:

• Respond to enquiries and requests
• Provide quotations and estimates
• Provide our resin flooring services
• Arrange and manage projects
• Process and administer payments
• Communicate with you about your project or services
• Maintain business and financial records
• Manage our customer relationships
• Respond to complaints or enquiries
• Improve our website, services and customer experience
• Protect our business, website and systems against fraud, misuse or security threats
• Comply with legal and regulatory obligations
• Send marketing communications where we are legally permitted to do so and, where required, have obtained your consent

We will not use your personal information for unrelated purposes without providing appropriate information about that further use where required.

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract: Where processing is necessary to provide services to you, prepare to enter into a contract with you, or fulfil our contractual obligations.

Legal obligation: Where we need to process information to comply with a legal or regulatory requirement, including accounting and tax obligations.

Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

Consent: Where we ask for your consent, such as for certain non-essential cookies or marketing activities. Where we rely on consent, you can withdraw it at any time.

We will only use the lawful basis that is appropriate for the particular processing activity.

Where you make a payment to us, payment information may be processed by us and/or by third-party payment service providers.

We do not intend to retain complete payment card details where this is not necessary. Payment information may be processed securely by the relevant payment provider in accordance with its own privacy and security policies.

We may retain records of payments and transactions where required for accounting, tax, legal or business purposes.

We may share personal information where reasonably necessary with:

• Payment providers and financial institutions
• IT, website hosting and technology providers
• Accountants, auditors and professional advisers
• Suppliers or contractors where necessary to provide our services
• Legal, regulatory or government authorities where we are required to do so
• Other service providers acting on our behalf

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.

We do not sell your personal information.

Some third-party service providers we use may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place in accordance with applicable UK data protection law.

We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information will depend on factors including:

• Whether we have an ongoing business relationship with you
• Our contractual obligations
• Legal, accounting and tax requirements
• Whether the information is needed to resolve a dispute
• Our legitimate business requirements

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website function properly, remember preferences and understand how visitors use the website.

We may use:

• Strictly necessary cookies required for the website to function
• Analytics or performance cookies to understand how visitors use our website
• Preference cookies to remember choices you make
• Other non-essential cookies where appropriate and permitted

Where cookies are not strictly necessary, we will seek your consent where required by law.

You can manage or withdraw your cookie preferences through our website's cookie controls, where available. You can also adjust your browser settings to control cookies.

We will provide clear information about the cookies used on our website and their purposes.

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Under UK data protection law, you may have rights including:

• The right to access your personal information
• The right to rectification of inaccurate or incomplete information
• The right to erasure of your personal information in certain circumstances
• The right to restrict processing in certain circumstances
• The right to object to certain processing
• The right to data portability in certain circumstances
• The right to withdraw consent where we rely on consent to process your information

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise one of your rights, please contact us using the contact details in this Privacy Policy.

We will normally respond to valid requests within the timeframe required by applicable data protection law.

We may contact you about our services where this is permitted by law.

Where we require your consent for marketing communications, we will ask for it before sending those communications.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in the communication.

Our services are intended for businesses and members of the general public and are not specifically directed at children.

We do not knowingly collect personal information from children for marketing or other unnecessary purposes.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policies of those websites before providing them with personal information.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or how we process personal information.

The latest version will be published on our website with the relevant effective date.

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO's website:

Information Commissioner's Office (ICO)

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we use your personal information, please contact:

Radiant Resins Ltd
Email: [email protected]
Telephone: 07802317345 

Effective date: 18 August 2026